Reporting Problems Using send-pr

This manual documents send-pr, version 3.101, which uses electronic mail to submit support questions and problem reports to a central Support Site. No body of work is perfect, and support organizations understand this; send-pr is designed to allow users who have problems to submit reports of these problems to sites responsible for supporting the products in question, in a defined form which can be read by an electronically managed database.

send-pr is part of a suite of programs known collectively as GNATS, the GNU Problem Report Management System. GNATS consists of several programs which, used in concert, formulate and partially administer a database of Problem Reports, or PRs, at a central Support Site. A PR goes through several states in its lifetime; GNATS tracks the PR and all information associated with it through each state and finally acts as an archive for PRs which have been closed.

Because send-pr exists as a shell (`/bin/sh') script and as an Elisp file for use with GNU Emacs, it can be used from any machine on your network which can run a shell script and/or Emacs.

In general, you can use any editor and mailer to submit valid Problem Reports, as long as the format required by GNATS is preserved. send-pr automates the process, however, and ensures that certain fields necessary for automatic processing are present. send-pr is strongly recommended for all initial problem-oriented correspondence with your Support Site. The organization you submit Problem Reports to supplies an address to which further information can be sent; the person responsible for the category of the problem you report contacts you directly.

This document was generated by XEmacs shared group account on December, 19 2009 using texi2html 1.65.